Legal
Privacy Policy
Effective Date: May 2025
1. Introduction
Eligio Wines ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you participate in our SMS text messaging program or interact with our services. By opting in to our SMS program, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following information:
- Mobile phone number provided at opt-in
- Name and contact details voluntarily submitted
- Message interaction data (e.g., opt-in/opt-out status, message timestamps)
- Device type and carrier information
- Purchase history and event attendance where voluntarily provided
3. How We Use Your Information
We use collected information to:
- Send event invitations and program updates via SMS
- Personalize communications based on your preferences
- Process opt-in and opt-out requests
- Comply with legal and regulatory obligations
- Improve our messaging program and customer experience
4. Sharing of Information
Eligio Wines does not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our SMS program (including our telecommunications carrier), provided they agree to maintain confidentiality. We may also disclose information when required by law.
5. Data Retention
We retain your mobile number and opt-in records for as long as you are an active subscriber and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your data at any time by contacting us at support@eligiowines.com.
6. Your Rights & Choices
- Opt out of SMS communications at any time by replying STOP
- Request access to personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent without affecting the lawfulness of prior processing
7. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children's Privacy
Our SMS program is intended for individuals 21 years of age and older. We do not knowingly collect personal information from individuals under 21. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
Eligio Wines reserves the right to update this Privacy Policy at any time. We will notify subscribers of material changes via SMS or by updating the effective date above. Continued participation in the SMS program constitutes acceptance of the revised policy.
10. Contact Us
Email: support@eligiowines.com
Phone: (504) 409-8000